Responsibility and Accountability

Well what can I say about Vodacom all together after a 12 year relationship but that I am disgusted, disgraced, ****ed off and just plain GATVOL.Vodacom doesn't value their customers one little bit, from the CEO, to the executive team, to the technicians, to customer care. I have lost so much down time, money because of the plain don't care attitude from Vodacom. The lack of customer service, the HUGE lack of communication and how I have been made empty promises, false timelines and how I have been **** to and to made out like I am stupid. The HUGE lack of accountability. You can call and follow up till you blue in the face, emails get ignored, customer service is rude and serious lack of training and knowledge of products and services. I can only say out of everyone I have dealt with, only 1 customer service agent has been a absolute super star and really takes pride in his job and cares for his customers and actually listens and understands what the problem is, the rest ja.......... My case is already now sitting with ICASA and Consumer Affairs and my legal representation because I was tired of the same excuses and being ignored and the fact that my dilemma is not getting the attention it needed and all because of 1 staff member making a massive error on my account and profile which is overlooked and ignored by Senior Management and Executive. I mean all the evidence is there but common sense is out the window and refuse to accept responsibility and accountability and force it back onto the customer.