Responses not worth much

Thank you to the representative from Vodacom that contacted me regarding my query just to tell me that there is nothing he can do about my query excep tell me that its been escalate by the Fibre team and nothing he can do about it as the turn around turn time for the reconnection can take up to 30 days! And then telling me I should not get upset with him as he did not call me to fight! So I'd love to know why he called me if he can't do anything to assist with the query and then don't understand why I am getting irritated. O wait cause he called as I posted a review on Hello Peter, not then I must call the fibre team to handle my query.... please explain because I am not getting it.... people at Vodacom don't give a damn about their customers. I'v even been told that its ok I can cancel all other contracts if I want and I can report the matter to the Ombudsman it's fine. And if I have a loss of income due to this situation they very sorry for me but they cant do anything about it. O the way I LOVE VODACOMS CUSTOMER SERVICE.