Response on a complaint

I just want to give a complain behave of your response, you called us about 3 times and the last time was Friday 9January then you told me you are going away for 5days, you promised me that you have set yourself an reminder to phone back after 5days.... well today is the 4th day of FEBRUARY 2015......and yet NO phone call. VERRY UPSEt because it was an good start with no ending.