response from Vodacom on dubious charges disappointing

<p>Last week Wednesday I logged a complaint about excessive dubious charges on my vodacom (previously Autopage)account on this page. I was pleasantly surprised to receive a call from Vodacom on the same day, but the follow up has been disappointing. The consultant said they'd credit me some of the amount I paid despite telling him I want an investigation because I did not use any of the data charged. He said even before the investigation he already knows what the outcome will be, and only started listening after I explained that should the charges be true, my account would have been blocked when no payment was received from me - this was only done in September, despite Vodacom saying they did not receive payment from April.</p> <p>He said he'd call me back either same day or latest the following day Thursday the 4th, but it's 4 days later and i stil have not received a response.</p> <p> </p> <p>I have begged and pleeded with Vodacom to investigate the charges from October last year, the excuse that I get now is that it is too late for them to look at the account and usage as too much time has lapsed - honestly?</p> <p> </p> <p>Your service is disgusting. Over the past 6 months I have followed all the steps requested by Vodacom, including getting an affidavit from the police station and submitting it to Vodacom for investigation - nothing. Instead, they blacklisted me for usage i did not incur. R30 000 on data over 3 months is extremely high, I am not willing to pay anything unless Vodacom can prove to me that I used the account. You can even check my usage on the account when it was with Autopage, for the 8 months prior to the account being handed over to vodacom there was no usage on the account.</p> <p> </p> <p>Please follow this up. I have already exhausted my financing options paying you this amount, I really do not want to go the legal route to incur even mor charges.</p>