Responds to Hello Peter but No Action

Good Day, We intially asked for 12 month sim only contracts on 2 sim cards. The Agent made a mistake and made one sim 12 months and the other 24 Months. After a whole year of tyring to resolve this issue, it still remains unresolved. Below are the number of refence numbers linked to this complaint. It is clear that someone is not doing their job. ********** ********** 4 ********** 38 ********** 91 ********** ********** 0 ********** ********** 5 ********** ********** 62347 The lady that messed it up was lesego call made 20.12.2016 If we do not receive a response from you, we will be seeking legal assistance. Regards Odelia **********