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jolene G

1 reviews | Active since Jul 2017

10 Feb 2025, 16:14

Respect my decision to cancel my contract by making the process painless!

I have many contracts with Vodacom but the service and rapport have received lately, made me decide to cancel all my contracts as they come to the end. To that end I was put through to an agent Alicia Pillay who absolutely reinforced my negativity toward Vodacom. Calling to cancel a contract is painful and long winded with the goal of getting the person to upgrade or take a new contract. I have 6 contracts and don’t want to go through – what I would describe as harassment each time I need to cancel a contract. How can I cancel my contracts with a quick call or email? Without Vodacom taking up my time to questions my decision?

0
Replies (1)
Vodacom
Vodacom's reply11 Feb 2025, 08:03
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team