wM
winston M
1 reviews | Active since Aug 2013
13 Nov 2021, 08:40
Resolving internet connection takes forever
Our internet has been off for over 24 hours and this is causing a huge problem with regards to work and income. We have logged an escalation to which we are yet to receive a call from Vodacom. We called in this morning only to find out that Vodacom does not resolve these issues on weekends. Please rectify this immediately.
Account number for this Fibre Line is I***-8 Service request number is SR***
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
13 Nov 2021, 11:41 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply13 Nov 2021, 11:41
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
wM
winston M's updateReviewer Update
17 Nov 2021, 06:48Good day Vodacom.
This has still not been resolved. It's now day 6 without internet. What is the delay. We require feedback urgently.
It's pointless of us connecting customer care because they are also not providing us with feedback.
Please rectify this immediately. It's very frustrating having to buy 3gb data a day.
Regards
This has still not been resolved. It's now day 6 without internet. What is the delay. We require feedback urgently.
It's pointless of us connecting customer care because they are also not providing us with feedback.
Please rectify this immediately. It's very frustrating having to buy 3gb data a day.
Regards
wM
winston M's update17 Nov 2021, 06:48
Reviewer Update
Good day Vodacom.
This has still not been resolved. It's now day 6 without internet. What is the delay. We require feedback urgently.
It's pointless of us connecting customer care because they are also not providing us with feedback.
Please rectify this immediately. It's very frustrating having to buy 3gb data a day.
Regards
This has still not been resolved. It's now day 6 without internet. What is the delay. We require feedback urgently.
It's pointless of us connecting customer care because they are also not providing us with feedback.
Please rectify this immediately. It's very frustrating having to buy 3gb data a day.
Regards