RP
Raheel P
1 reviews | Active since Jan 2019
28 Feb 2022, 12:59
Resolving customer queries and answering calls
Trying to sort out my account since 8:10 this morning, second time I'm calling and currently on hold for 28mins..no one has answered. Their short survey at the end of the call should include us as customers to rate how long we had to be on hold before our call was answered
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Vodacom's replyOfficial
28 Feb 2022, 14:12 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply28 Feb 2022, 14:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team