CP
Cindy P
1 reviews | Active since Sept 2022
19 Sept 2022, 10:38
Resolving complaints/ queries
Elite Mobile **********ly upgraded my Vodacom contract without my consent/ knowledge. Now Vodacom cannot resolve the issue even after having to drive to Vodaworld myself and multiple calls to customer care line.
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Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Sept 2022, 11:48 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Sept 2022, 11:48
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
22 Sept 2022, 14:44 Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Upgrades/ Sales Team. Based on the feedback provided the team has confirmed they have assisted and reversal has been done. Manual term fix done for the customer.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply22 Sept 2022, 14:44
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please be advised that we have escalated your query to our Upgrades/ Sales Team. Based on the feedback provided the team has confirmed they have assisted and reversal has been done. Manual term fix done for the customer.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,