LC
Liam C

1 reviews | Active since Sept 2011

25 Jul 2018, 09:41

Resolved: Entertainment services charges

I had an 'entertainment services' amount coming off my account for the past three months totaling R1000 - that I never requested or asked for. ie. I never downloaded a signal thing from Vodacom live - so I challenged this with Vodacom. I have to say a very well done and thank you to the customer service team - my challenge was resolved in 5 days and this month I was credited the R1000. This is superb! thank you, Vodacom!!

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Replies (2)
Vodacom
Vodacom's reply25 Jul 2018, 10:52
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team

Vodacom
Vodacom's reply25 Jul 2018, 10:52
Official

Dear Customer,

We are glad to hear of the service that you received.

Great service goes a long way in improving the customer experience and we will always strive to achieve this. We will send this to the respective management for the necessary reward and recognition.

Regards

Consumer Website Team