mG
monish G
1 reviews | Active since Mar 2019
11 Mar 2019, 13:54
Resolve my Pending cases for last few months
I have been a Vodacom Customer for past 10 years. Since last 4-5 months i am struggling in terms of getting my refund paid out. Vodacom acknowledges their fault and they keep promising that they will pay me out, but so far no joy. The following case numbers have been registered with vodacom and after explaining them repetitively that no payments have been made from their side vodacom seems to not care for their loyal customers.
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Replies (2)
Vodacom's replyOfficial
11 Mar 2019, 14:13 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Mar 2019, 14:13
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's replyOfficial
12 Mar 2019, 12:25Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and feedback was provided. However, we've requested that they prioritize and review the query one last time.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and feedback was provided. However, we've requested that they prioritize and review the query one last time.
Regards
Vodacom Consumer Website Team
Vodacom's reply12 Mar 2019, 12:25
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and feedback was provided. However, we've requested that they prioritize and review the query one last time.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note that your query was addressed by the relevant department and feedback was provided. However, we've requested that they prioritize and review the query one last time.
Regards
Vodacom Consumer Website Team