KS
Kyle S

1 reviews | Active since May 2017

29 Jul 2019, 17:08

Resolve issue with Airtime purchased for the wrong number

Hi, I erroneously added the incorrect number on my ABSA banking app and purchased R100 Vodacom airtime to an incorrect number which according to Vodacom hadnt been assigned to anytime. Both ABSA and Vodacom say there is nothing they can do. I acknowledge that I made an error but feel it is unfair that I lose out whilst ABSA and Vodacom benefit

0
Replies (2)
Vodacom
Vodacom's reply30 Jul 2019, 07:20
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
KS
Kyle S's update31 Jul 2019, 13:13
Reviewer Update
Just got a call for the resolution on the matter. Thank you very much Vodacom