KS
Kyle S
1 reviews | Active since May 2017
29 Jul 2019, 17:08
Resolve issue with Airtime purchased for the wrong number
Hi, I erroneously added the incorrect number on my ABSA banking app and purchased R100 Vodacom airtime to an incorrect number which according to Vodacom hadnt been assigned to anytime. Both ABSA and Vodacom say there is nothing they can do. I acknowledge that I made an error but feel it is unfair that I lose out whilst ABSA and Vodacom benefit
Helpful (0)
Replies (2)0
Replies (2)Vodacom's replyOfficial
30 Jul 2019, 07:20 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jul 2019, 07:20
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
KS
Kyle S's updateReviewer Update
31 Jul 2019, 13:13Just got a call for the resolution on the matter. Thank you very much Vodacom
KS
Kyle S's update31 Jul 2019, 13:13
Reviewer Update
Just got a call for the resolution on the matter. Thank you very much Vodacom
