Resolution through aggravation

I recently won a small electricity discount on the Vodapay app through the V-UP Promotion. But when I tried to redeem it, I kept getting errors (‘problem on OUR side, try again later’). I reached out to Vodapay on X, and after a long back-and-forth—sending screenshots, following every instruction—they still couldn’t resolve the issue. They logged a ticket, claimed they tried to call (with no voicemail), and then closed it without helping.

This wasn’t just about the small reward; it’s about customer support that prioritizes ‘resolution through aggravation’—frustrating customers until they give up. I expected a quick, simple fix, but instead, Vodapay failed to honor their own promotion. They can take the win, their mission accomplished, because I give up.