Resolution request for an ongoing dispute over cancellation of a double-deal contract

They have good phones and I never had a problem with them until I tried to cancel. It has been more than a year of a dispute on cancellation where I ended up taking them to the Nation Consumer Commission. Finally I was given a non-referral and given directions on where to escalate the matter.

All I want is this resolved. It has been 4 days I have asked Vodacom to try and have us resolve this issue amicably. I do not want to take this matter further than it already has gone.

it maybe difficult to do for them, my request is for the account to be properly cancelled and for written confirmation that it will be settled with no further billing or charges going forward.

If they could please provide a clear resolution and confirmation in writing it would be a great step towards having this thing behind us.