RESOLUTION OF PROBLEM PROMISED BUT NOT RESOLVED

On Monday 4 December I posted on Hello Peter re a contract with Vodacom that should have come into effect on 1 November, and then at latest 1 December, but nothing had been done. I had phoned the call centre and they seemed unable to solve the problem, hence my review on Hello Peter. Their response to the review, via SMS, stated:".................................. Please note that your upgrade with Migration is now set for 2017-12-31. I updated your airtime balance to R200.00 as a goodwill gesture for the inconvenience........ Kind regards, Vodacom Customer Care Randall October". Well, no migration has gone through. After receiving this SMS I responded on my review that the matter had been settled by Vodacom! I was obviously a bit premature in this post. I have gone on line to my Vodacom account, which states my usual contract amount to be billed as of 1 February, and not my new, slightly higher amount. My air time, data, and SMS time for the new contract are not reflected, only the old ones. I'm quite frankly at my wits end. Firstly I was assured my new contract would start on 1 November; then I was told 1 December; then I was told 31 December and STILL NOTHING!!!!! This has cost me in respect of air time, data etc. not to mention the inconvenience. I really don't know where to turn. It is impossible trying to get hold of anyone who can assist at their call centre and there appears to be no one in a more senior position they can put one through to for further assistance. vodacom also do not have an email customer care addy. I'm quite frankly SO disappointed as have been with them since I got my first mobile phone. I am now seriously considering cancelling my contract and going elsewhere. It would appear that Vodacom have got so big now that they aren't interested in the "man in the street" contracts anymore.