LM
LUCAS M
1 reviews | Active since Apr 2015
19 Aug 2023, 13:51
Resolution delayed
No word after a week of promising to work on the case. Rather I got another demand as follows: "MAGADAGELA. Please call us on *** re your Vodacom account to avoid further action. HP Attorneys ***."
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
19 Aug 2023, 16:11Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply19 Aug 2023, 16:11
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
21 Aug 2023, 08:36Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, feedback has been provided.
The relevant credits was processed and ITC will be updated within 7-14 working days. Regards Consumer Website Team
The relevant credits was processed and ITC will be updated within 7-14 working days. Regards Consumer Website Team
Best regards,
Vodacom's reply21 Aug 2023, 08:36
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records reflect, feedback has been provided.
The relevant credits was processed and ITC will be updated within 7-14 working days. Regards Consumer Website Team
The relevant credits was processed and ITC will be updated within 7-14 working days. Regards Consumer Website Team
Best regards,