WZ
Wessel Z
1 reviews | Active since May 2014
16 Aug 2025, 15:24
Reset Webmail Password.
I have talked to 8 Vodacom consultants for 4-days running, and every time failed miserably to send my webmail e mail account a reset password via a SMS. The webmail site refuse me to do the reset myself, informing me to call the customer care centre for assistance. Currently I cannot communicate via email to any customers and costing me a lot of potential business. Absolute horrible service from Vodacom. Every time they can see that I am not receiving a SMS,, but Vodacom still continuing with the same process!!!!! Absolutely mindboggling mindset. PLEASE HELP!!!!!!!
Helpful (0)
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Replies (2)
Vodacom's replyOfficial
17 Aug 2025, 11:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply17 Aug 2025, 11:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
18 Aug 2025, 14:24Dear Wessel,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply18 Aug 2025, 14:24
Official
Dear Wessel,
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Thank you for taking the time to share your concerns with us. We appreciate your feedback, as it helps us identify areas where we can improve our service.
As discussed, we have provided feedback regarding your query, and the matter has been concluded. If you have any further questions or need additional assistance, please don’t hesitate to reach out.
Kind regards,
Vodacom Consumer Website Team
Best regards,