II
Is'haaq Ismail
1 reviews | Active since Nov 2025
03 Nov 2025, 14:43
Requests not being actioned.
Absolutely terrible service received from the vodacom call center.
2 weeks ago i called in to issue a notice to cancel my cellphone contract, the salesman then tried to upsell me with a deal in which he told be will he giving me feedback in 72 working hours.
No further communication given after that.
A week later i called in with the same request (to cancel my cellphone contract) this time declining his “retention” techniques as its not feesible
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Nov 2025, 07:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2025, 07:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
09 Nov 2025, 14:20Dear Is'haaq Ismail
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided as follows:
The upgrade has been cancelled, and the cancellation has been processed to take effect at the end of November 2025.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided as follows:
The upgrade has been cancelled, and the cancellation has been processed to take effect at the end of November 2025.
Regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Nov 2025, 14:20
Official
Dear Is'haaq Ismail
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided as follows:
The upgrade has been cancelled, and the cancellation has been processed to take effect at the end of November 2025.
Regards
Vodacom Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
Our records indicate that your query was escalated to the relevant department and based on the feedback received, contact was made and feedback provided as follows:
The upgrade has been cancelled, and the cancellation has been processed to take effect at the end of November 2025.
Regards
Vodacom Consumer Website Team
Best regards,