Requests are just forwarded and not resolved

I have been waiting for over FOUR WEEKS to get a copy of my contract from Vodacom. I probably received 30 emails and sms's from them stating that my request will take 2-3 days. Then my request that was logged just get closed. When they re-open the request, they just keep forwarding the request to people but NOTHING gets done. This weekend after 4 weeks of waiting i received another email stating that ANOTHER call has been logged and it will take 7 - 14 days to get resolved.<br> This is just to get a copy of my contract????<br> And every time somebody else sent an email??<br> I had to send them letters and copy of my ID more than 4 times during the month?<br> The only thing Vodacom can do is forwarding the request but NOBODY seems to knwo how to actually do the work????<br> This is PATHETIC to say the least.<br> If i get another email form Vodacom stating that my call is being send to somebody i am going to loose it !!!!<br> HOW DIFFICULT IS IT SO SEND ME A COPY OF MY CONTRACT !!!<br> FFS !!!!<br>