1 reviews | Active since Oct 2017
Requesting Refund - Terrible Fibre Service!
Hi
I had fibre installed on Monday, 23 October 2017. The installation was not done to my satisfaction and connectivity is extremely poor. I logged a query asking someone to come back and re-install. I got a reference number SR***. I have not received any feedback since I logged the query and twice I followed up seems the query gets marked "resolved" yet no one contacted me to resolve and I remain dissatisfied. As such, Please cancel my contract, I will not be paying for a service that is not working for a service provider who does not care about customers beyond taking billings!
Please cancel this service as you have not shown any integrity in trying to resolve it!
Regards Phiona
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team