Requesting refund failure to provide internet connection

Dear Vodacom Support Team,

I'm requesting a refund for my prepaid Vodacom fibre line, as it's been 17 days since I paid and I still don't have an internet connection. Despite my account showing as active, the router has a red light and there's no connection on my end. I'm left with 13 days of prepaid time remaining without any WiFi.

I've contacted Vuma Reach, but they mentioned they can't service Khayelitsha, which defeats the purpose of paying for fibre. I've called your contact centre multiple times, and this is my last attempt. Here's the reference number for my previous call: SR ***.

To locate my account, you may need to use the router's serial number: ***3E5997***. My address is 20 Helena Crescent, Graceland, Khayelitsha.

I look forward to a prompt resolution regarding my refund.

Sincerely, Blondie Javu