lM
lebo M
1 reviews | Active since Dec 2016
01 Sept 2017, 11:39
Requested to move packages
24/06/2017 - I went to the Vodacom shop at Cresta Mall, where I completed a transfer contract confirming that the contract will be moved effective 01/09/2017 from Red Advantage to Prepaid.
As my contract had officially ended on the 01/09/2017 and subsequent to that I have requested cancellation from Red Advantage
ALL I REQUEST IS TO CANCEL RED ADVANTAGE and to move through to Prepaid. Why could this request be difficult to honor
I am now looking at other network providers that could give me a better service then the one above
Contact no: ********** 324
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Vodacom's replyOfficial
01 Sept 2017, 11:44Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Sept 2017, 11:44
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,