requested to cancel my contract and to keep my Nr

cant believe that Vodacom is so Bad customer service ,I have Requested to Cancel this contract AND TO KEEP MY NUMBER BUT TO MY SURPRISE THIS MORNING I CAN NOT USE MY NR *** ANY MORE .I HAVE TOLD THEM TO CANCEL THIS CONTRACT AND THAT I WANT TO KEEP MY NUMBER ,CAN YOU GUYS NOT GET IT. ,WHY DI D THIS HAPPEN ?I WAS INFORMED BY A VODACOM AGENT THAT I WILL BEEKEEPING MY NR (WHY WAS THIS NOT DONE ?I WAS ALSO ADVISED TO CALL THE CALL CENTER TO ADVISED THAT I WANT TO KEEP MY NR AND I DID AS VODACOMS REQUEST BUT STILL NOTHING . I WANT THIS RECTIFIED -I WANT ALL RECORDINGS THAT I SPOKE TO YOU PEOPLE THAT **** TO ME .I WANT TO TAKE THIS UP . SENT ALL RECORDINGS TO *** YOU CAN CALL ME ON (OOH I FOGOT YOU CANCELED MY LINE *** ) CALL ME ON WIFE'S NR ***