HS
Heidi S

1 reviews | Active since Oct 2010

01 Sept 2021, 15:13

Requested Cancellation that they could even do.

Vodacom is completely useless! I cancelled a My Gig 2 last year even gave them a months notice. But they couldn’t even do that. So for a whole year they have been taking my money and when I ask for them to cancel it and refund me my money they send an email saying “they’ve received my request to convert to ore-paid”!! Really?!? I asked for it to be cancelled and my money returned! How about doing what a client asks instead of what you want. Seriously you’re all useless. Pay my money back!!!

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Replies (1)
Vodacom
Vodacom's reply01 Sept 2021, 17:49
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team