Requested Cancellation of ended contract countless times no assistance provided. Vodacom is a ****.

Please assist to urgently cancel the above contract as requested from the 2nd March through calling the call center, A lady by the name of Sindy assisted me provided me with a refence number : *** on the call.

Sindy assured me that a request to cancel has been actioned that I`ll receive an sms to confirm the cancellation and that as requested both the number will be converted to prepaid as I`m keeping the numbers.

When we were done I was transferred to the insurance department in order to arrange a separate debit for the insurance as I still wanted to continue with it.

Till today I have not received an sms to confirm cancellation and conversion of both number to prepaid and the account is now in arrears due to non payment and has been handed to collection. My huge worry now is that this is affecting my credit score and sooner my name will blacklisted by Vodacom for no valid reason as I have paid the contract for two yes with no fail or rejected debit. I have been call non stop always being told that my query has been escalated to manager to assist with cancellation.

Please find the below peoples names that I have spoken to :

- Mzwandile - Who stated the system was offline however he would call me back when the system is up and running ( 2021 /03/15) 12:57 - Boitumelo Mahlasedi - Who assured me that query has been escalated again (2021/03/15) 16:09 - Tsholofelo Tsuping - He assured that he will inquire as how far is cancellation and will call back, no call back done ( 2021/03/19) 10:19 Ref ***. - Pride - ( 2021/04/07) - Dipuo - ( Ref ***) - Lungisani - Assured to follow up with cancellation - Nomonde - Assured that query escalated to manager again via completing a template. - Kiloshnie - Assured me that Nomonde esclated to the manager and that I should wait for a response. - Tsholofelo Tsuping - Again I spoke to this gentle man who assured me that Maria Mosweu his supervisor will call me back as she only starts at 09:00. As this has been escalated many times but still not resolved. No call back was ever received ( 2021/05/14)

Account contract is now in arrears an handed over to collection, where I`m told the system will automatically block the cell phones However its funny that Vodacom has a system that blocks phone due to non payment but cannot block debiting my account when contract has ended or when I have requested cancellation. I regret the day I took a contract phone with Vodacom.