Requested a copy of contract on numerous occasions without result

Hi There,

I have requested a copy of an individual contract on numerous occasions from your call center.

On all occasions, the admin department escalated it to the team leader who also did not respond. When I call to follow up, the call center agent advises me that admin have requested it & still await a response from warehouse. The required document request form was submitted 14/01/2018.

It has now been almost 2 months since the initial request & a month since submitting the required documentation! This is absolutely unacceptable as it should be our right to gain a copy of our contract when we see fit.

Reference numbers for the escalations are : ********** 4 (CCA - Lebogang Moepeng) & ********** 80 (Zanele Tshabang).

I have been asked to contact ********** to follow up who promised that I would get the contract by close of business today.

I trust that I will get some sort of assistance in getting something that should have been readily available & emailed in the first place.

Kind regards, Vodacom Account Holder (I ********** )