Request to Vodacom for a contract cancellation still drags on

I had previously expressed my displeasure about the upgrades of my contracts by a Vodacom cancellations department consultant. One of the contracts upgrade was reversed (Number ***). The other number is still locked on to the ********** upgrade ***).

I was told that *** was corrected and would be able to cancel it at any time after 31 August 2920. I subsequently got confirmation via the Vodacom Twitter platform that the dates that were messed during that unauthorised upgrade were now corrected.

Today when I called the Cancellations Department I am told to again phone on 30 September 2020 to check if I am able to cancel the contract for ***.

Now the consultant that I have been chatting to on the twitter platform sends me the terms and conditions for cancellations. This does not solve my problem as I did not ask vodacom to upgrade my contract. Please fix this.