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Suwilo S
1 reviews | Active since May 2016
20 Sept 2022, 13:18
Request to switch to prepaid resulted in number being unusable
I had 7 numbers with Vodacom and asked for 3 of them to be changed to prepaid. However, I have been unable to use the number that was switched to prepaid. I have reached out asking for assistance but all roads require me to use the unusable number.
I was unable to pay my last Vodacom payment because no calls or messages are coming through or going out. Please contact me via email
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Replies (2)
Vodacom's replyOfficial
20 Sept 2022, 13:50 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply20 Sept 2022, 13:50
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Suwilo S's updateReviewer Update
05 Oct 2022, 12:09Hi, My query has still not been resolved.
My bank has not been able to get a hold of me. No one has been able to get a hold of me on my line for over 3 weeks. Could you please assist/
My bank has not been able to get a hold of me. No one has been able to get a hold of me on my line for over 3 weeks. Could you please assist/
SS
Suwilo S's update05 Oct 2022, 12:09
Reviewer Update
Hi, My query has still not been resolved.
My bank has not been able to get a hold of me. No one has been able to get a hold of me on my line for over 3 weeks. Could you please assist/
My bank has not been able to get a hold of me. No one has been able to get a hold of me on my line for over 3 weeks. Could you please assist/