Request to Close Unauthorized Open Line and Process Refund

Dear Vodacom

I am writing to address an unresolved issue regarding an open line that was activated without my consent or agreement. Despite my repeated requests, the line remains active, and I have been billed for this service, which I neither requested nor approved.

To clarify, I am not the user of the number associated with this line, and I have no obligation to pay for it. However, I am reluctant to reverse the payment as it may negatively impact my credit profile. This situation is highly distressing, as I should not be financially or reputationally penalized for something I did not authorize.

I kindly request immediate action to:

Close the open line and stop any further billing. Refund all charges incorrectly billed to my account. Please treat this matter with urgency and provide confirmation of resolution at your earliest convenience. Failure to act will leave me with no choice but to escalate this matter further.

Sincerely, Percy M