request to cancel upgrade not done

<p>I have requested an upgrade on 060 ********** on 8 July 2016</p> <p> </p> <p>The device was delivered, didn’t meet my expectations, I cancelled it and request it to be collected 13 July 2016</p> <p> </p> <p>15 July 2016, I phoned in to request the upgrade to be cancelled, I obtained 3 references to say it was escalated to cancellations</p> <p> </p> <p>20 July 2016 I phoned again, to do an upgrade, I couldn’t do and upgrade as your back office have not cancelled/revoke the upgrade</p> <p> </p> <p>21 July 2016 I called twice, it was still not cancelled</p> <p>22 July 2016 I called twice, it was still not cancelled</p> <p>23 July 2016 I called once, it was not cancelled</p> <p>25 July 2016 I called 3 times, it was not cancelled</p> <p>26 July 2016 I called 3 times, it was still not cancelled</p> <p>27 July 2016 I called 3 times, it was still not cancelled</p> <p> </p> <p>I went to a vodashop to do the upgrade because I’m dealing with *********** people, they couldn’t assist as the cancellation was not done</p> <p> </p> <p>So far I have heard apologies but no upgrade was done.</p> <p> </p> <p>I’m getting irritated with you, this service you give me is very poor.</p> <p> </p> <p>I need this upgrade to be cancelled else it will land up on my monthly statement and I still have not done the correct upgrade that I wanted to.</p> <p> </p> <p>I’m wasting work hours to do an upgrade and then I learn it was not done, as there is a device Hauwei Y3 still on my profile that was supposed to be cancelled.</p> <p>I've sent 3 mails to rententions nothing has been done, i cant even call the upgrades/cancellations department because i have exceeded my calls to that number, my problem is still pending.</p> <p> </p> <p> </p> <p> </p> <p>Please let someone with a brain contact me soon as this mess is cleared up to do my upgrade.</p> <p> </p> <p>Regards</p>