MS
MariaS S
1 reviews | Active since Mar 2009
05 Aug 2021, 09:47
Request to cancel contract ignored
I have been sending emails since May with a request for my contract that expired years ago to be cancelled, WEF 1 June. The contract remains active and Vodacom continues to debit my account. How many emails should one send before this is attended to. Vodacom, please, can you just cancel the contract and stop debiting my account. Thanks -
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Vodacom's replyOfficial
05 Aug 2021, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Aug 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team