Request to cancel and discontinue my Vodacom contract and numbers (*** and ***)

Good day

May you please assist me. I phoned Vodacom asking cancellation on my contract number: I***-3 and stopping the above-mentioned numbers and to completely not use them under my name anymore as I am no longer in need of the services from this provider. I spoke to the consultant by the name of Andile 082 135 @ 10h53 who kept on asking me to renew (upgrade) my contract as the record confirms a good profile for me. I did request her to cancel my contract as it already came to an end (lapsed) in December 2024. She then informed me that as soon as the cancellation is processed I will receive an SMS or email confirming that but she then started forcing me to accept T & A which I refused because my contract has already expired. I did not want to agree to any new terms as this could also mean I may have to pay / owe additional charges to Vodacom. Then she refused to give me a reference number for my call. I personally feel this is unacceptable asking me to agree to terms and conditions whereas my contract already expired and I am not willing to enter into new business with Vodacom.

Up to-date I have not received the indicated SMS or email confirming my request, meaning that was never processed as per my request (disregarded).

NB: I am no longer willing to have my name on any Vodacom products / devices. I won't even recommend it to my friends and family as the experience I had with this provider is unpleasant and unwelcoming.

Please assist me with this request, so that I don't even receive any communication / correspondences from them

Kind regards

Freddy Modipa *** ***