Request to a prepaid sim swap.

I gladly went to the Vodacom service provider at the La Lucia Mall to do the sim swap avoiding to call the call centre. I got to the store nearly every consultant had customer that they were attending to, luckily there was one young lady behind the counter with no one. I approached her and advised her that I'm here to do a prepaid sim swap she said with a straight face she is a technical assistant I must wait for the next available consultant & hey their were offline. As I stood there for approximately two minute she shouts & says I can go to the clothing (Ackermans) store opposite them to do it, being an IT technician I was left clueless that how is it possible if they offline they are able too. Without any question I walked across & got the answer I was expecting \ We don't do sim swaps". I went back to the store straight to her & told they don't do sim swaps then she gave this puzzle look as if I was speaking gibberish then she replies & says then you'll need to wait for the next available consultant. I stood there furious she even avoided to make I contact & she hid behind the PC monitor I don't know if that helped her instead apologizing. I left the store without doing the sim"""