BZ
Bathobile Z

1 reviews | Active since Jun 2017

20 Jun 2017, 12:41

Request of a copy of my contract

<p>I have been given the run around by vodacom call centre since 5th of May. I called the contact centre requesting the copy of my contract, i was told that i need to send the copy of my ID of which I did. i caled a week later to follow up I was told that my contract wass send by post on the 10th of May . Two weeks later i followed up i was told that they never receive my email with ID copy. I resend the previous email. I was told that this will be logged as a new request and it will take 14 days. A day or two later i received an email with the request form that i needed to complete and send it back with my ID copy of which I did. Today i followed up again i am told they never received the email from. Later after speaking to the Team Leader, no they want the certified copy, i was never told of this, even the form ask for ID copy there is no where on the form where it requires the certified cop.</p> <p> </p> <p>This has been going on for more than 6 weeks and every time I call i get the different story. I wish i can cancel the contract with Vodacom as they are useless.</p>

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Replies (5)
Vodacom
Vodacom's reply20 Jun 2017, 12:47
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

BZ
Bathobile Z's update22 Jun 2017, 15:00
Reviewer Update

I have not been contacted yet

BZ
Bathobile Z's update22 Jun 2017, 15:01
Reviewer Update

How long does it take you to get back to clients.....

Vodacom
Vodacom's reply23 Jun 2017, 11:45
Official

Dear Bathobile Zwane,

Thank you for your patience.

We've tried calling you a few times but failed to reach you.

We will call you again.

Regards,

UW

Vodacom
Vodacom's reply23 Jun 2017, 14:11
Official

Dear Bathobile Zwane,

Thank you for your patience.

As discussed, your query has been addressed and resolved.

Regards,

UW