1 reviews | Active since Jun 2017
Request of a copy of my contract
<p>I have been given the run around by vodacom call centre since 5th of May. I called the contact centre requesting the copy of my contract, i was told that i need to send the copy of my ID of which I did. i caled a week later to follow up I was told that my contract wass send by post on the 10th of May . Two weeks later i followed up i was told that they never receive my email with ID copy. I resend the previous email. I was told that this will be logged as a new request and it will take 14 days. A day or two later i received an email with the request form that i needed to complete and send it back with my ID copy of which I did. Today i followed up again i am told they never received the email from. Later after speaking to the Team Leader, no they want the certified copy, i was never told of this, even the form ask for ID copy there is no where on the form where it requires the certified cop.</p> <p> </p> <p>This has been going on for more than 6 weeks and every time I call i get the different story. I wish i can cancel the contract with Vodacom as they are useless.</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I have not been contacted yet
I have not been contacted yet
How long does it take you to get back to clients.....
How long does it take you to get back to clients.....
Dear Bathobile Zwane,
Thank you for your patience.
We've tried calling you a few times but failed to reach you.
We will call you again.
Regards,
UW
Dear Bathobile Zwane,
Thank you for your patience.
We've tried calling you a few times but failed to reach you.
We will call you again.
Regards,
UW
Dear Bathobile Zwane,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
Dear Bathobile Zwane,
Thank you for your patience.
As discussed, your query has been addressed and resolved.
Regards,
UW
