Request not adhered to as advised.

I contacted the cancellation dept. on 11 June 2020 to request a cancellation of an extra contract under my name. I was told that they first needed to do a reversal on the recent upgrade and as soon as the reversal is through I can cancel the contract. I was advised by the consultant this will be done within the month of June.

I called on the 18th of June again to follow up and was advised that the reversal has gone through, but I can only cancel on the last day of June 2020.

I called on the 29th of June to make sure and was advised exactly the same.

This morning (30th of June) when I called again I was told that the reversal was cancelled and it was escalated to a solution expert with ref nr. ***.

When I asked to speak to a manager I was told a manager cannot assist me with this. Only the back office. When I asked to speak to someone in the back office I was told they don't have a nr. for me to contact them on.

I have been a loyal customer of Vodacom for years and if this is the way we are treated then I might just leave Vodacom. I am really disgusted by this. Honestly.

Please sort this out as a matter of urgency or I will have no choice but to take the matter further.