LW
Leigh-Ann Werner
1 reviews | Active since Oct 2013
20 Apr 2023, 15:43
Request immediate assistance - poor service
I am a red premium + customer - completed a successful upgrade 30th March, 2 week later incorrect device delivered, two weeks to rectify as your rewards desk is contstantly down. Had to cancel the upgrade twice before system picked it up, redid the upgrade last week and now no record of an upgrade?? Come on Vodacom?? Thought you were bigger than this
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Vodacom's replyOfficial
21 Apr 2023, 08:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply21 Apr 2023, 08:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team