MT
Mpho T
1 reviews | Active since Oct 2021
15 Feb 2023, 17:32
Request for settlement letter
I had a contract with Vodacom, and the service provider was still billing me even though our contract had ended. I ended up in arrears which I settled in February 2022, to my surprise the arrears still appears on my credit score. I have been requesting the settlement letter with no luck.
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Vodacom's replyOfficial
16 Feb 2023, 08:10 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Feb 2023, 08:10
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team