Request for refund on overpayment

<p>My Vodacom account refers:- ********** 63 and my cell phone number is ********** </p> <p>On 24th Feb 2017 I overpaid my Vodacom account. In stead of R232.00 I accidentally paid them R2320.00. I phoned the immediately and e-mailed them with the proof of payment as instructed. They promised to action my request asap. On the 28th Feb I again sent them an e-mail regarding the issue. On the 3rd March I sent another e-mail and also phoned them again. On the 6th March I once again phoned. With every connection they promis to action my request. Today I made 4 telephonic attempts to sort out the problem. Being sent from one person to the next I at last got a person who referred me to their "Specific needs service". I phoned this number on a number of occasions just to get the message that "due to unforseen circumstances, this service is currently not available"!</p> <p>I am a pensioner and 94 years old. I need the money desperately and cannot hear to well. This situation is unacceptable to me and I feel that they should be more service driven and sort out my problem asap!!!</p> <p>Please help!</p> <p>A.R. Götze</p> <p>9-Ster Retirement Village</p> <p>Onrusrivier</p> <p>7201</p> <p>Western Cape</p>