Request for refund

I am writing this complaint for the 2nd if not 3rd time. 1. In March & May 2021 i lodged a complaint regarding request for cancellation of the contract for ***. I spoke to Paul on 05 May 2021 who advised me to write to Ishmael masotshatyana@altron. I only realized later that I didn't get the address correctly but I lodged another query where I was informed that I will get a refund from the months that the cancellation call was logged. To date i have not received anything from Vodacom. 2. The above complaint included cancelation for the contract for *** & ***. Same story, I was promised in July 2021 that a refund will be done effective date( when i logged the cancellation). To date nothing received 3. Another complaint is for ***. The router, which is still in a sealed box was delivered to my house against my refusal to take the contract. The story is as follows: - i received a call from Mondo regarding 50 Gig contract. I explained to the sales person that i need a contract which is not more than R350, I see that theirs is R349. The other condition was that I have to cancel the *** with Vodacom and my employer because my employer will not re- imburse me at the same time I had thought that the contract was not due for an upgrade . The sales person advised me that the contract was a month to month so I can cancel anytime. The other condition was that i needed data to use in the house and when I am away from home. Thereafter I received a call from sales person who asked me about the decision. I advised the sales person that I don't want to take the contract as the 20 Gig was still registered at work. He forced but I just no, the next i received a big box and didn't know what it was for because I never took contracts telephonicaliy. After some time I called Vodacom and was directed to Mondo. When i called Mondo, the phone always directed me to a voice message advising that due to lockdown they are on low capacity. Then i sent an email for cancellation. The last email I wrote was when i was responding to the question I was asked regarding the network for the contract. 4. On 26 April 2021 I requested the recording after Mondo said my allegations were unfounded. They informed me that I can only listen to the recording at a Vodacom store. I then requested them to send to Maponya Mall but the recording were never sent until the shop closed. In January 2021 I spoke to Simphiwe from Mondo. She said to me she will send recordings to the nearest Vodacom. She then called me and told me that she is still struggling to send. To date i never heard from her. On 29 March 2022 I spoke to Andiswa about the recording. She said she will send to Mpho who works at Vodacom the Glen. When I enquired , Mpho told me she received emails from Mondo but they sent the recordings without the actual recordings. I would like to be refunded all the money as i did not agree to take this contract.