Request for reactivation of account that was deleted without notice

Request for reactivation of deleted account without notice Good day I need to retrieve an old number. I have had vodacom contract for more than 10 years and it was converted to prepaid - I changed contracts and, the account was settled. Vodacom tells me that the number has been deleted - when I tried to revive the number to reinstate the contract - I desperately need this number back .

What I need specifically is a Number swap - and number changed to a prepaid number. Vodacom contracts, vodashop and legal all tell me that the number is deleted and will be recycled. However if I dial the number, the voice says 'the number does not exist' which leads me to believe that the number is not in use. Furthermore, the call centre agents send me to do the swim swap at a vodastore, when I get to the store the agent doesn't know anything and we end up calling again the same call centre that referred me to the vodastore. Please can someone assist in getting back my old number? Is it not possible to trace back from the Rica records supp**** when opening the contract?