Request For Premature Cancellation

<p>Good day, I requested a premature cancellation on 2 of my contract lines, i received the quotations, signed them, paid the amounts and emailed everything along with the deposit slip and my I.D to Trade Partner Admin on the 30th of May 2016. Response from Email received"Your Service Request number EC-04ZQ-1CW78S has been logged." Upon phoning the helpdesk the response received was " there is nothing linked to the reference number." WOW what do you know, so i emailed everything through to Trade Partner Admin again and again and again, after the 6th time of emailing i started to get a bit upset with the service quality Vodacom has been offering. I then was asked to email Trade Partner Escalations and again no feedback. I then emailed Trade Partner Admin again and received another Reference number EC-041U-3KJUYQ. Upon phoning the help desk again i get informed that they have information on this reference number but nothing on the past references and that this reference number should have been completed on the 9th already and yet we are sitting on the 14th. I was also informed that this has to now be escalated and can take up to 24 hours. How much longer must a person wait for service or is their just no service quality anymore. No one bothers to issue feedback or even give a courtesy call to inform you that they are in the process of assisting you. NOTHING!!!!! But yet let one debit order not go through and Vodacom are fast to jump on your case to ask where there money is? And yet when you put a simple request in to cancel your lines and make payment nothing gets done. Very unhappy customer.</p>