Request for itemised billing

Hi <br> <br> On the 26 November 2015 I called Vodacom requesting an itemized billing for my number *** for the months of October & November 2015. I was told by the consultant that I must fax a letter stating my request using the following reference number:S3-9MY1E-E4K4H & attached a copy of my ID document. I did so, with no feedback. Subsequent to this I called in again on two occasions wanting to find out what is happening with my request but no one could give me a definite solution its either I am asked to call another number or sm1 would call me. I am disappointed in this none-feedback attitude, more especially since I comp**** with their request to complete a form. If there was a cost I was willing to pay or they could easily incorp into my bill. As we speak my husband even wrote the a letter and still no response? Can someone pls tell me why customer service has not addressed my request? Loyal customer for more than 6 years?<br> <br> Regards <br> Brenda N. Moeletsane