1 reviews | Active since Mar 2012
Request for Invoice - No one able to assist!
*** EC-17JW-1CDUGU A9-NZDJ-WLRU
I sent a query to Vodacom on 04 May looking for an invoice for a airtime purchase. Number in question - *** I cannot get this off the app as the app has an issue (stating awaiting bundle allocation) despite the airtime being received. I have made countless calls to Vodacom. My colleagues have tried getting this as well. The invoice is required for a work SIM purchase & needed for VAT. Why is it such a mission to get an invoice?? Such a large organization & it's already 10 days yet no feedback No one from back office calls me. query has been escalated - no feedback Team leader asked to get involved - no feedback Online escalations are copied in on emails from the beginning. They just read it and that's it. What is the point of them? I am a Vodacom customer as well & my experience in trying to resolve the issue for the work SIM has left me completely frustrated! Please get someone who is actually in a position to help me call me on my personal number (which i have provided)
I need an invoice for a purchase - pls send to me Please request
No one has bothered to call me.
I made 2 calls today & no one is in a position to help.
I had a similar issue in Jan & after MUCH back & forth Vodacom were able to generate an invoice & send to me. What is the delay with this. It's now 2 weeks since I first requested the invoice. The lack of service is absolutely ridiculous for such a large organization.
What is the point of online escalations team or team leaders - they don't do anything except read emails. Your poor consultants who answer the calls have to bear the brunt of frustrated customers, due to the online escalations/technicians lack of service or incompetence .
No one has bothered to call me.
I made 2 calls today & no one is in a position to help.
I had a similar issue in Jan & after MUCH back & forth Vodacom were able to generate an invoice & send to me. What is the delay with this. It's now 2 weeks since I first requested the invoice. The lack of service is absolutely ridiculous for such a large organization.
What is the point of online escalations team or team leaders - they don't do anything except read emails. Your poor consultants who answer the calls have to bear the brunt of frustrated customers, due to the online escalations/technicians lack of service or incompetence .