REQUEST FOR FIBRE LINE TO BE MOVED SINCE 30TH NOVEMBER

NOTE FROM A DISGRUNTLED CLIENT.

I’ve logged several Service Requests and called numerous times to have my fibre line moved since 30th November. The most frustrating experience I’ve ever had, I cannot understand how difficult it is to log a request to have a fibre line moved within the same suburb whereby I provided all the details and still you get it wrong. This is NOT rocket science guys. To date I’ve had numerous people promise that they would get it sorted and here I am writing this complaint as my last attempt.

I had a lady call me from Open Serve by the name of VIRGINIA from *** who shouted louder than I could talk to tell me that I gave the incorrect details to Vodacom. She mentioned that LEON HARTLEY came out to do the installation and couldn’t find us yet I provided 2 mobile numbers that he could contact and I was home all day yet nobody from Openserve pitched up.

Requests:

S***

SR***

SR***

You are more than welcome to go back and listen to the recordings, I can supply you with the dates and precise times as well as the names of the individuals I spoke to.

If my line is not moved within the next 24 hours I want my line cancelled without any penalty fees