TB
Tshepiso B
1 reviews | Active since Jul 2015
04 Jan 2024, 13:29
Request for documents not attended to
Please provide me with a confirmation of cancellation of my contract, a paid up letter and update my credit profile.
Sadly I have to come here to get assistance, I email no response.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
04 Jan 2024, 14:17Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply04 Jan 2024, 14:17
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
05 Jan 2024, 12:01Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Support Team. Based on the feedback provided the team has confirmed they have assisted and advised of the following:
Account number I***.
All the relevant credit bureaus instructed to update the client's payment profile accordingly and the expected turn around time is 5-7 working days.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Support Team. Based on the feedback provided the team has confirmed they have assisted and advised of the following:
Account number I***.
All the relevant credit bureaus instructed to update the client's payment profile accordingly and the expected turn around time is 5-7 working days.
Regards,
Consumer Website Team
Best regards,
Vodacom's reply05 Jan 2024, 12:01
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Support Team. Based on the feedback provided the team has confirmed they have assisted and advised of the following:
Account number I***.
All the relevant credit bureaus instructed to update the client's payment profile accordingly and the expected turn around time is 5-7 working days.
Regards,
Consumer Website Team
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
Kindly note we have escalated your query to our Legal Support Team. Based on the feedback provided the team has confirmed they have assisted and advised of the following:
Account number I***.
All the relevant credit bureaus instructed to update the client's payment profile accordingly and the expected turn around time is 5-7 working days.
Regards,
Consumer Website Team
Best regards,