Request for Copy of Contract

1. On Friday 03 July 2015 I sent a fax (letter and copy of my ID) through to Vodacom Customer Care requesting a copy of my contract.<br> <br> 2. On Friday 10 July 7 days later I did receive a copy of a contract HOWEVER IT WAS NOT MINE !!!! I RECEIVED A COPY OF A CONTRACT WITH ID COPY BELONGING TO A PERSON CALLED SAREL DU TOIT!!! <br> <br> 4. On Sunday, 12th July a text was sent to me by Sindi Masango saying that they apologize for the inconvenience caused<br> <br> 5. Ok... so today it is Wednesday, 15 July 2015 at 15:36pm. I am still waiting.How difficult is it to send me a copy of My contract?How is it that a company as big as Vodacom does not scan and save their contracts? Why do I have to wait for nearly 2 weeks for a copy? I want good service for the money I pay not apologies. I am beyond frustrated and annoyed! It means that you will send my personal info to someone else by MISTAKE TOO ????