Request for Clarification on Increased Monthly Charges

Good day

I am writing to express my concern regarding the unexpected increase in my monthly charges. In February, I took a WiFi router on a contract for R399, but after three months, the invoice increased to R442 without any prior notice or communication.

Previously, I had also taken a fibre contract for R500, and after some time, the amount was increased to R540. When I reached out for clarification in the past, I was informed that it was due to "terms and conditions," but I was not made aware of any specific changes at the time of signing the agreement.

As a loyal customer, I feel disappointed by these unexpected charges and the lack of clear communication. I kindly request a detailed explanation for the increase and a copy of the terms and conditions that justify this adjustment. Transparency is very important to customers like me, and I would appreciate your assistance in resolving this matter.

Best Regards naga