Request for cancellation never processed, refund never paid out

<p>I have been struggling to close my account with Vodacom since December 2016. I have called in to cancel my contract, only to find that the debit orders continues in January 2017. I called again in January 2017, and was informed that I still had to pay for that month, which I accepted, but it seemed they never processed my cancellation.</p> <p> </p> <p>End of February 2017, another debit order went off, same story. Finally in March 2017 the cancellation was processed but no refund was received.</p> <p> </p> <p>This is really poor service, to have to wait four months for a contract to be terminated.</p> <p> </p> <p>Please can someone at least do something right and assist.</p> <p> </p> <p>Number ********** .</p>