DG
Deon G
1 reviews | Active since Sept 2019
21 Oct 2021, 09:53
Request for cancelation not done
I called Vodacom Tuesday 21 Sept then 4 October to cancel an offered data wifi 5 gig ,It has not been canceled I called in yesterday and still nothing done or reversed on number *** I requested yesterday for calls to be listened to
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Replies (2)
Vodacom's replyOfficial
21 Oct 2021, 11:06 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply21 Oct 2021, 11:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
04 Nov 2021, 10:09Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note we escalated your query to the relevent team for further assistance. Based on the feedback provided the team made contact with you and provided feedback. Regards Consumer Website Team
Best regards,
Vodacom's reply04 Nov 2021, 10:09
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Please note we escalated your query to the relevent team for further assistance. Based on the feedback provided the team made contact with you and provided feedback. Regards Consumer Website Team
Best regards,