Request for a settlement @ vodacom

Item: Vodacom
Rating: 1
Author: Nkosingiphile M

Hi my name Nkosingiphile mdladla I would state that on February 2023 I joined a contract with vodacom and the account had payment arrears so they handed it over to (Norton limbrianos attorney). so they told me Im owing R927.00 in total , I made the first payment on 19/03/25 which was R500.00 , i made the final payment which was R427.00 on 25/03/25 . Now I'm having difficulties in finding my settlement form they keep saying they gonna email it and it's been 4 months now so I don't know maybe it's a **** .

My personal details: ID NO:*** NAME: Nkosingiphile mdladla

Helpful (0)

Replies (2)

Vodacom's replyOfficial

03 Jul 2025, 12:16

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team

Best regards,

Vodacom's reply03 Jul 2025, 12:16

Official

Best regards,

Vodacom's replyOfficial

04 Jul 2025, 13:41

Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per the discussion, the following feedback was provided:

Please note that updates have been sent to the credit bureaus. The credit bureaus might take 7-14 working days to update the information. Please note that the settlement letter has been emailed to *** with reference EC-21JJ-2JNMCM. Regards Consumer Website Team

Best regards,

Vodacom's reply04 Jul 2025, 13:41

Official

Best regards,